We are a thriving business and that’s because we adore and respect our clients and they follow our simple ground rules. Thank you in advance for reading these and we can’t wait to see you at the salon!

Appointments/Cancellation Policy
All appointments need to be secured with a credit card on the date you make your reservation. There will be no transaction held on the card before your appointment date. If you need to cancel, please do so earlier than 24 hours before your scheduled appointment time. Appointments missed without the 24 hour notification will be billed the FULL fee for the scheduled services.

Phone Calls
We are a high volume salon and we do our very best to answer each phone call promptly. If we do not answer the phone, we are either on the other line or with another client.  We ask that you leave a detailed message and we will get back to you within a 24 hour period. Please keep in mind calling multiple times or leaving multiple messages will only delay our returned phone call back to you. 

PLEASE DO YOUR BEST NOT TO BE LATE, and we will do our best to stay on schedule. We want to make sure that we have time to serve you well and want to protect you and the stylist's time. Please arrive on time and let us know if you’re going to be late. Don’t text and drive! We will do everything to accommodate you if you are late and if you’re REALLY late, please know that we may have to reschedule your appointment.

Should a cancellation or date change be necessary, we require a minimum of a 24-hour notice or you will be charged the FULL amount of the booked service. We will email or text you the day before as a courtesy reminder to confirm your appointment.
Need to cancel or reschedule? Call 828.277.4070.  Cancellations CAN NOT be done online or via text.  
REPEAT OFFENDERS: If you break the cancellation rules more than one time, we will require that you prepay for all future appointments. 

Wanna chat about a style, color or service? Bring it! Our fee is $20 and should you make an appointment, that $20 will be deducted from the price of your next booked service. 

Color Correction
If you need a color correction, please call us to schedule a consultation so that we can assess and make sure that we schedule the appropriate amount of time for this service. We charge by the hour and want to ensure we make sure you’re blissed out when you leave us.

While we do not offer refunds on services, we do want to satisfy any client who is dissatisfied and offer a correction or edit at no charge. Just schedule the correction appointment WITHIN 10 DAYS of the original appointment.

Due to the capacity of our salon we can only offer hair services to children 12 and older.  Adult pricing is applied.

Payment Methods
Wink accepts Visa, MasterCard and Discover as well as cash, checks and debit cards.

Gift Certificates
Wink gift certificates are available all year and expire one year after the purchase date.

We leave this up to you, the client. Our stylists accept these only in cash or by check and checks should be written separately to the stylist. We also now offer a Venmo option (an online cash-sharing app powered by PayPal) if you would like to add a stylist gratuity but do not have a check or cash on hand. 

Hair Product Guarantee - 100%
100% is just that. If you are unsatisfied for any reason with a hair product you purchased at Wink, we will happily exchange it or offer a store credit within 30 days of the purchase. Store credits are only applied to other hair products and not to salon services.

Need to work while you’re getting your glam on? We provide WiFi at Wink.

Quick Note to Wedding Parties
We require a 50% non refundable deposit at the time of booking with a credit card. Any cancellations not made before 2 weeks of the scheduled date will result in the client being charged the FULL amount of booked services.  A 20% gratuity charge will be added to all wedding party services.