WE ARE A THRIVING BUSINESS AND THAT’S BECAUSE WE ADORE AND RESPECT OUR CLIENTS WHO FOLLOW OUR SIMPLE GROUND RULES. THANK YOU IN ADVANCE FOR READING OUR POLICIES AND WE CAN’T WAIT TO SEE YOU AT THE SALON.

APPOINTMENTS

& SALON POLICIES

🖤 Wink Salon Asheville Policies

At Wink Asheville, we value our clients and respect our stylists’ time. Our policies help maintain fairness, professionalism, and consistency for everyone.

💳 Booking & Cancellations

• All appointments must be secured with a credit card at the time of booking.

• Please make any changes or cancellations at least 24 hours in advance.

• Late cancellations or no-shows are subject to a non-refundable fee of 100% of the booked service.

• Courtesy reminders are sent 72 hours before your appointment via text and email.

🤒 Illness Policy

If you’re feeling unwell, please contact us as early as possible.

• Cancellations due to illness within 24 hours → charged 50% of the booked service.

• Same-day cancellations or no-shows → charged 100% of the booked service.

This ensures our stylists are compensated for their reserved time while still being fair and understanding of genuine emergencies.

Our stylists rely on their schedules for income—when last-minute cancellations occur, that time often can’t be filled. This policy ensures fairness for both our guests and our team.

💇‍♀️ Refunds & Adjustments

Due to the artistic nature of our work, we do not offer refunds on services (no exceptions).
If you’re unsatisfied, please let us know before leaving the salon so we can make it right.

• Adjustments to haircuts can be made within one week of your visit.

• Adjustments are limited to fine-tuning your original service.

• A change of direction (something different than what was originally discussed) will be treated as a new service.

• Any additional services or upgrades will be charged at regular pricing and due at the time of your visit.

Your satisfaction matters deeply to us—please don’t hesitate to reach out if something feels off.

👧 Kids Cuts

Some of our stylists offer children’s haircuts, though we are unable to provide services for children under age 5. Please call or text us for stylist availability.

📞 Questions?

Call or text 828-277-4070
Email salon@ilovewink.com if you have any questions. 

PRODUCTS

100% GUARANTEE! If you are unsatisfied for any reason with a hair product you purchased at WINK, we will happily exchange it or offer store credit for another hair product (excluding services) within 15 days of the purchase. Store credits can only be applied to other hair products and not to salon services. We will accept returns if the product is 3/4 or more full. All sale items are FINAL sales. We do not offer exchanges or store credit on any sale or discounted retail items.