POLICIES

We are a thriving business and that’s because we adore and respect our clients who follow our simple ground rules. Thank you in advance for reading our policies and we can’t wait to see you at the salon.

APPOINTMENTS & SALON POLICIES

At Wink Asheville, we value our clients and respect our stylists’ time. Our policies help maintain fairness, professionalism, and consistency for everyone.

πŸ“ž More Questions?

Call 828-277-4070 (this number is only for call)
Email salon@ilovewink.com if you have any questions.

    • All appointments must be secured with a credit card at the time of booking.

    • Please make any changes or cancellations at least 24 hours in advance.

    • Late cancellations or no-shows are subject to a non-refundable fee of 100% of the booked service.

    • Courtesy reminders are sent 72 hours before your appointment via text and email

    • If you’re feeling unwell, please contact us as early as possible.

      • Cancellations due to illness within 24 hours β†’ charged 50% of the booked service.

      • Same-day cancellations or no-shows β†’ charged 100% of the booked service.

      This ensures our stylists are compensated for their reserved time while still being fair and understanding of genuine emergencies.

      Our stylists rely on their schedules for incomeβ€”when last-minute cancellations occur, that time often can’t be filled. This policy ensures fairness for both our guests and our team.

  • Due to the artistic nature of our work, we do not offer refunds on services (no exceptions).
    If you’re unsatisfied, please let us know before leaving the salon so we can make it right.

    • Adjustments to haircuts can be made within one week of your visit.

    • Adjustments are limited to fine-tuning your original service.

    • A change of direction (something different than what was originally discussed) will be treated as a new service.

    • Any additional services or upgrades will be charged at regular pricing and due at the time of your visit.

    Your satisfaction matters deeply to usβ€”please don’t hesitate to reach out if something feels off.

  • Some of our stylists offer children’s haircuts, though we are unable to provide services for children under age 5. Please call or text us for stylist availability.

  • To reserve your appointment, all new clients are required to provide a deposit ranging from $30 up to 50% of the booked service, depending on the service scheduled. This deposit will be applied to your total on the day of your appointment.

    Deposits for no-show appointments are forfeited, and the card on file will be charged 100% of the booked service for missed appointments.

    Thank you for understanding and for valuing the time we’ve set aside just for you. We look forward to caring for you at your visit.

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FAQs

SPECIALTY COLOR

COLOR CORRECTION

Must be booked by beginning with a complimentary consultation. Hourly rates for this work start at $150.

Specialty Color

Advanced color work, extreme changes, and multi-stage processes within one visit will incur a la carte pricing. Don’t worry, your technician will clearly define your goals and costs before you get started. We need to start with a complimentary consultation. Just give us a call.

PRODUCTS

100% GUARANTEE! If you are unsatisfied for any reason with a hair product you purchased at WINK, we will happily exchange it or offer store credit for another hair product (excluding services) within 15 days of the purchase. Store credits can only be applied to other hair products and not to salon services. We will accept returns if the product is 3/4 or more full. All sale items are FINAL sales. We do not offer exchanges or store credit on any sale or discounted retail items.

ARRIVAL

To ensure promptness for all our guests please arrive 5 minutes before your scheduled appointment.  We want to make sure that we have time to serve you well and want to protect you and the stylist's time. Please arrive on time and let us know if you’re going to be late. We will do everything to accommodate you if you are late and if you’re REALLY late 20 minutes or more, please know that we may have to reschedule your appointment.

PETS

We happily allow service animals to accompany their partner while visiting our salon. Animals or pets of any other kind are against regulations of the state of NC. Fines may be billed to any guest who opts to go against this state regulation.

CELL PHONES

We are an β€˜unplugged’ salon. For the courtesy of other guests we ask that you take calls outside. Please do not use speaker phone or watch videos at full volume on your device when you are in the salon.

However, we do understand the need to work occasionally while you’re getting your glam on. Please ask us for the WiFi password.

PAYMENT

WINK accepts AMEX, Visa, MasterCard and Discover; as well as cash and debit cards.

Wink does not accept checks as payment - You may tip your stylist with a check (made out directly to the stylist)

GIFT CERTIFICATES

WINK Gift Certificates are available all year and expire one year after the purchase date.

GRATUITIES

Our stylists graciously accept gratuity by Tippy, Venmo, cash & check